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Magnolia Water

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Welcome to
Magnolia Water

At Magnolia Water, we are committed to bringing you safe, reliable water and/or wastewater services today and every day, 365 days a year. 
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Access My Account

Login to pay your bill or view account details.
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Start or Stop Service

Moving in or moving out, click here for service changes.
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Community Impact

Discover updates and stories within your local community.
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Regulatory Information

Water and sewer rates, public notices, rules, tariffs, and regulations.
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Current Advisories

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Billing & Payment

View a Sample Bill
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Understanding Your Bill
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Other Billing Questions
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Log into Account
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Pay By Mail
Send check or money order together with remittance stub (bottom perforated portion of your bill) to:

Magnolia Water UOC
PO Box 676427
Dallas, TX 75267-6427

NOTE: No cash, staples, or paper clips please!
Pay Online
Log into your account here

NOTE: You may also pay as a guest for Quick Pay here
Pay By Phone
You may pay with a credit card by calling 1-855-643-8152; be sure to have your account number ready
Pay In Person - NEW!
1. Bring Utility bill and identification (I.D.) to payment location
2. Find CheckFreePay location here
    a. Under Location Search, type in your zip code in “Enter Location” box
    b. Under Ways to Pay, click “Account Number” box
3. For more information on how to pay in person, click here
Other Options
You may also pay by credit card, Google Pay, Apple Pay, PayPal, Venmo, or Text-to-Pay
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We're Here For You

We know that we are living in unprecedented times and we’re here for you. If you are facing financial difficulties due to the COVID-19 pandemic, there are still multiple options for assistance available. See more here.

LIHWAP (Low Income Household Water Assistance Program)
The Louisiana Housing Corporation provides information on payment assistance for water and/or wastewater billing, through the federal Low Income Household Water Assistance Program. To view eligibility requirements and to apply, visit https://www.lihwap.us/state/louisiana.

The Louisiana Emergency Rental Assistance Program is providing rent and utility financial assistance to eligible Louisiana renters. To view eligibility requirements and to apply, please visit https://www.lastaterent.com/. Please note: residents of the following Parishes- Caddo, Calcasieu, East Baton Rouge, Jefferson, Lafayette, Orleans, and St. Tammany- will be guided to a program specific to each parish.

St. Tammany Rental Assistance Program (STRAP)
The St. Tammany Government has authorized funding from the CARES Act for utility payment assistance for residents of St. Tammany Parish. For more information including eligibility requirements and program contact information, please click here.
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Your Utility Bill

You will receive your bill in the mail for the previous month during the first week of each month. Bills are due the last business day of each month. Late fees are assessed before the next billing cycle.

The water and/or sewer service line construction and maintenance from the property line to the building is the responsibility of the customer and is subject to inspection by Magnolia Water.
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Here’s a guide to important information on your bill:

Account Number: This number should be included in any correspondence with the utility company and added to your check or money order.
Amount Due: This is the amount charged to all customers for sewer utility services.
Previous Balance Due: The amount of unpaid previous charges as of the date of the current bill.
Due Date (“Total Due By” date): The account is considered delinquent and may be subject to disconnection if outstanding amount due is not paid by the due date. A late fee will be assessed on any unpaid delinquent balance.

If you leave your residence for an extended period of time and wish to avoid discontinuance of service, you may forward your mail or sign up for automatic payment.

To see a bill example, please click here.
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Questions About Your Bill?

If you have questions about your bill, please fill out the form here or call us Toll Free at 1-855-643-8152.
Fees
  • Late fee: 5% of the unpaid balance
  • Returned check charge: see tariff for details
  • Credit / debit fee of 2.25% of the unpaid balance
  • E-Check flat fee of $ 0.75
  • Disconnect and reconnect fees: see tariff for details
Avoiding a Late Payment Charge or Discontinuance of Service
Payment is considered delinquent after the due date. The due date will be the last business date of each month. A late fee will be applied if your bill is not paid by the due date. If your account becomes delinquent, you will be in jeopardy of discontinuance of services.

We will mail you a notice at least 10 days before we discontinue your service. If you receive a notice, please take immediate action to avoid service disruption.

Restoration of service will resume after payment of your bill or settlement is made. A shut-off fee and a reconnection fee will be applied and must be paid prior to reconnection.

If you are unable to pay the entire billed amount and wish to enter into a payment agreement, please call Customer Service at (855) 643-8152 to inquire about your eligibility. The payment plan will consist of payment of the current month’s billing plus a portion of the past due amount, due and payable on the current month’s due date.
Louisiana Public Service Commission
Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).

This information is being provided in accordance with PSC regulations. If you feel that we have not responded to your issue in a satisfactory manner, you have the right to request that the PSC review the unresolved issue.

You may contact your Louisiana Public Service Commissioner with a complaint. If you do not know who your Commissioner is, or need contact information for your Commissioner’s office, please see the district map here.
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Our Customer Service Team is Here For You

We’re here to help you when you need it most. As a valued customer, our operations and maintenance professionals are here to help you with billing matters, service disruption and answer any other questions you have about your utility service.

Please contact our Customer Service department at 1-855-643-8152. For after-hours service emergencies, we have staff ready to take your information and ensure help is on the way. For non-emergencies outside our office hours, you may leave a message or email us at support@magnoliawateruoc.com.
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At Magnolia Water, we are committed to bringing you safe, reliable water and/or wastewater services today and every day, 365 days a year.

We are working with the Louisiana Department of Environmental Quality to improve your water and/or wastewater systems so your community can count on its water resources for generations to come. Magnolia Water Utility Operating Company is regulated by the Louisiana Public Service Commission (PSC).